At Digital Tech Clan LLC, we strive to provide the best quality digital products to our customers. However, we understand that circumstances may arise where a refund is necessary. This policy outlines the procedures and conditions for requesting a refund for digital products purchased from our website.

Eligibility for Refund:

1. Only purchases made directly through our emails, merchant paid invoices are eligible for a refund. If you purchased our digital product from a third-party platform or reseller, please refer to their refund policy.
2. Refund requests must be made within [2 business days] from the date of purchase.

Refund Process:

1. To request a refund, please contact our Customer Support team via email at [faizanparacha@gmail.com].
2. Provide adequate details regarding your purchase and the reason for the refund request.
3. Our Customer Support team will evaluate the request and inform you of the eligibility and approval status within [1 business day].
4. Approved refunds will be processed in the original form of payment unless specifically stated otherwise.

Non-Refundable Products:

1. Subscription services for custom patches are non-refundable. However, cancellation requests will be honored for future billing periods.
2. Once a digital product such as embroidery digitizing file, vector file has been downloaded, it is non-refundable unless it is proven to be defective or does not function as described.
3. Third-party digital products or services recommended or referred by us are not eligible for a refund. Please refer to their respective refund policies.

Conditions for Refund:

1. Refunds will only be issued if the digital product is unused, unaltered, and in its original condition.
2. If a refund is requested due to a defective product, we may request additional information or technical support to resolve the issue before agreeing to a refund.
3. Refunds will not cover any fees associated with third-party payment processors or financial institutions.

Termination of Access:

Upon granting a refund, you acknowledge that you will no longer have access to the purchased digital product. Any licenses or permissions associated with the refunded product will be terminated.

Policy Amendments:

We reserve the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting on our website. The updated policy will apply to all refunds requested on or after the date of posting the revised policy.

By making a purchase, you acknowledge that you have read, understood, and agreed to our refund policy.

For any further questions or clarifications regarding our refund policy, please contact our Customer Support team at faizanparacha@gmail.com or ctsorderfiles@gmail.com.